In response to the growing threat posed by CoViD-19, Survivor Filter will temporarily close its headquarters in Scarborough, Canada for the remainder of the year 2020. We remain committed to serving our customers through these times and will keep distribution channels open.
Our commitment to provide clean, safe water for everyone from adventure seekers on the trail to urbanites who never leave the city remains strong. We’ve heard from so many people who are out hiking, camping, kayaking, boating that our water filters continues to deliver the best in filtration for their needs and we cannot express how much this means to our team.
We know that you’re relying on us for your filtration needs. We continue to offer free, no-contact delivery for all survivorfilter.com orders.
Keep safe and be well,
The Survivor Filter Team
The world is changing, but we've got you covered
Frequently Asked Questions about COVID-19
Is COVID-19 affecting my shipment?
At this time, orders placed on survivorfilter.com are not impacted. You should receive a confirmation e-mail directly after checkout and tracking information within 24 hours of placing an order.
Do you offer no-contact delivery?
Absolutely. We provide free, no-contact delivery for all orders placed on survivorfilter.com.
What about delivery to Canada?
At this time, we have partnered with Amazon Canada to offer product and delivery to our Canadian customers.
At this time, we have select product available on Amazon UK and Amazon US* that will ship International.
We are working diligently to replenish our International channels on Amazon to be fully restocked in by Fall/Winter.
*Please note that there may be additional applicable customs duties, taxes, fees and shipping charges to your destination via Amazon Global that is the responsibility of the buyer (you). Survivor Filter has no control over these charges as duties and taxes are calculated according to the shipping destination's customs regulations.
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