FAQ 1 - I am having a hard time attaching a water bottle to the Survivor Filter, is it defective?
Answer 1: We hear this allot, the problem is that you are likely using the wrong threaded bottle. The Survivor Filter takes a 28mm threaded plastic soda bottle like a 118ml soda pop bottle and not your standard water bottle. The reason it was designed this way is your standard 28mm threaded plastic soda bottle fits better with a precision device like your Survivor Filter as your standard water bottle threading was found to be flimsy and leaky when designing the product. If you have any more questions or issues, simply contact us and we will help you.
FAQ 2 - The Flow Rate on my new Survivor Filter unit is slow on first time use is this normal?
Answer 2: Sometime the Flow rate is restricted due to air pockets building up in the Ultra Filter before first time use. This is why we advise our customers to blow through the product first before using. If the problem persists, contact us right away and we will work with you to help you out or replace the Ultra Filter free of charge!
FAQ 3 - What is the Flow Rate for this Product?
Answer 3: The Survivor Filter boasts a flow rate of 200ml per minute. Other popular filtration systems have a flow rate half that. A slow flowing filter can become frustrating when used for extended periods of time. When water flow through the Ultra Filter becomes reduced, then it’s time to remove the Ultra Filter for cleaning or replacement. To clean the Ultra Filter, follow the supplied instructions to disassemble the SURVIVOR FILTER, filter and back flush by running clean fresh water through the filter in the opposite direction, then re-install and you are good for more use. If flow rate is still reduced, this is a sign that you will need to order a new carbon filter replacement.
FAQ 4 - What type of water bottle will fit into the water inlet of the SURVIVOR FILTER™
Answer 4: The SURVIVOR FILTER™ can be screwed in with any 28mm bottle that can be found at your local grocery store such as the following: Smart Water or a Dasani water bottle available at most convenience and grocery stores throughout North America. We also designed a NEW, specially made product called the Survivor Filter Collapsible Canteens. These Canteens are reusable and screw directly into the Survivor Filter.
FAQ 5 - How many gallons can the SURVIVOR FILTER™ process before cleaning or replacement of the filters is needed?
Answer 5: We recommend that the filters be cleaned or replaced after you have filtered approximately 264 gallons (1,000 litres) of fresh water. More frequent cleaning or replacement may be necessary depending on the quality of the water being filtered.
FAQ 6 - How is the SURVIVOR FILTER™disassembled?
Answer 6: The Instruction Manual supplied with the SURVIVOR FILTER™ provides detailed instructions on how to remove, clean, replace and re-assemble the SURVIVOR FILTER™. Please take care to follow these instructions. Please do contact us if you have any questions, our support team is always here to help.
FAQ 7 - Where can replacement filters for the SURVIVOR FILTER™ be purchased?
Answer 7: Replacement filters are available right on our website!
(Ultra Filter) http://www.survivorfilter.com/products/ultra-filter-1
(Cotton Filters) are available to our customers whenever they may need extras. Each Survivor Filter set comes with 5 Cotton Filters, and if you need more please contact us, our support team is always here to help.