What's New?
Operational Notices
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International Delivery Temporarily PAUSED | July 9, 2021
Starting July 9, we are pausing all international orders outside of US, Canada and the UK—
During the months of April-June, 2021, we opened up delivery to international customers again. During this time, our team experienced issues in delays across all our partner warehouses. As our team continues to troubleshoot and navigate international delivery due to the ongoing impact of COVID-19, we will temporality pause orders outside of: US, Canada and the UK.
Our team will continue to work on resolving the remaining delays for our existing International customers as quickly as possible. We thank our customers who continue to be patient with us as we look at ways to improve the shopping experience.
Interim Options for International Customers
1. Amazon.com: We do have a majority of our product line available on Amazon here that will ship anywhere in the world! Please note that there may be additional import and shipping fees.
2. eBay.com: We have a majority of our product line available on Ebay here that will ship to over 100+ countries through eBay's Global Shipping Program.
Shipping to: Denmark, Romania, Slovakia, Bulgaria, Czech Republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, Korea, South, Indonesia, Taiwan, South Africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi Arabia, Ukraine, United Arab Emirates, Qatar, Kuwait, Bahrain, Croatia, Republic of, Malaysia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Panama, Trinidad and Tobago, Guatemala, El Salvador, Honduras, Jamaica, Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Saint Kitts-Nevis, Saint Lucia, Montserrat, Turks and Caicos Islands, Barbados, Bangladesh, Bermuda, Brunei Darussalam, Bolivia, Ecuador, Egypt, Guernsey, Gibraltar, Guadeloupe, Iceland, Jersey, Jordan, Cambodia, Cayman Islands, Liechtenstein, Sri Lanka, Luxembourg, Monaco, Macau, Martinique, Nicaragua, Oman, Peru, Paraguay, Vietnam, Uruguay, Russian Federation
Excludes: Iraq, Lebanon, Turkey, Yemen, Anguilla, British Virgin Islands, Haiti, Greenland, Saint Pierre and Miquelon, Afghanistan, Armenia, Azerbaijan Republic, Bhutan, India, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Pakistan, Albania, Andorra, Belarus, Bosnia and Herzegovina, Macedonia, Moldova, Montenegro, San Marino, Serbia, Svalbard and Jan Mayen, Vatican City State, American Samoa, Cook Islands, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Laos, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Côte d'Ivoire (Ivory Coast), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Argentina, Falkland Islands (Islas Malvinas), French Guiana, Guyana, Venezuela, Suriname, Iran, Sudan, Burma, Cuba, Republic of, Tajikistan, Saint Vincent and the Grenadines
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Canada - PRO X Out of Stock | June 23, 2021
June 23, 2021— our Canadian warehouse is out of stock on the following item:
- SURVIVOR FILTER™ PRO X Electric Water Filter
Our warehouse in Ontario, Canada is expecting the shipment to arrive between July 26-August 2, 2021.
For all Canadian orders affected, our team will offer a full refund your order and send an email notification once we have them available again for sale in Canada.
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United Kingdom UK Delivery Resumes | April 14, 2021
Starting April 14, we are offering FREE shipping to UK customers!
Following the success of migrating to remote working and setting up warehouses across Canada and the US, we're rolling out delivery to our UK customers again. See our two shipping options below for UK customers-
FREE UK Expedited Shipping (1-5 Business Days)
Survivor Filter has partnered with Amazon for expedited shipping within Canada. All orders come with a tracking number 48 hours before the shipment leaves our Amazon fulfillment center to arrive anywhere in Canada within 1-5 business days.
FREE Remote Locations within UK (3-10 Business Days)
Only Standard shipping is available when the shipping address is a P.O. box, remote location such as towns far from a shipper's hub, and towns that are infrequently served by shippers. Please allow an additional 2-5 days for delivery to these locations.
All changes take effect on April 14, 2021.
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International Delivery Resumes | Apr 9, 2021
Starting April 9, we are offering shipping again to International customers!*
Following the success of migrating to remote working and setting up warehouses across Canada and the US, we're rolling out delivery to our International customers again. Please find below the shipping cost and fees associated with International orders - we do not take price changes lightly and everything we do is for the benefit of our customers.
Reasons for the price increase
- We no longer are shipping items from our Canadian headquarters and have migrated all order fulfillment to our warehouse partners across several US states. This means that we are paying our partner carriers, warehouse employees and warehouse fees alongside the shipping cost.
- There has been an increase in cost from carriers and warehouses due to the pandemic which we have no control over.
How we are responding to the change
- Survivor Filter will absorb a portion of the cost increases ourselves to offset this from our customers
See our shipping options below for International customers-
International Standard Shipping (15-21 Days), 0.004kg–0.29kg - $25
International Standard Shipping (15-21 Days), 0.3kg and up - $45
International Flat Rate Shipping (15-21 Days) - $25 for all orders over $200+
Flat Rate Offer: Flat Rate Fee for orders over $200+
We understand that with this price change, it may no longer be feasible for certain items to ship internationally. As such, we are offering a flat rate fee of $25 on all orders over $200 for the remainder of 2021 to make it more affordable for customers purchasing a larger quantity of items.
*Countries we ship to: Hong Kong SAR, India, Israel, Japan, Kuwait, Malaysia, Philippines, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Vietnam, Austria, Belarus, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Lithuania, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey, South Africa, Aruba, Costa Rica, Brazil, Colombia, Guyana, Peru, Uruguay, Australia, and Mexico.
Duties and Taxes:
Import duties, taxes, VAT and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility within their respective countries. We suggest to check with your country’s customs office to determine if there will be additional costs prior to placing an order.
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Canada Delivery Resumes | Apr 9, 2021
Starting April 9, we are offering FREE shipping again to Canadian customers!
Following the success of migrating to remote working and setting up warehouses across Canada and the US, we're rolling out delivery to our Canadian customers again. See our two shipping options below for Canadian customers-
FREE Standard Shipping (2-10 Business Days)
Survivor Filter has partnered with Amazon for expedited shipping within Canada. All orders come with a tracking number 48 hours before the shipment leaves our Amazon fulfillment center to arrive anywhere in Canada within 2-10 business days.
FREE Remote Locations within Canada (7-14 Business Days)
When the delivery address is a P.O. box, remote location such as towns far from a shipper's hub, towns that are infrequently served by shippers and Canada Post Air Stage Locations, please allow an additional 2-5 days for delivery to these locations.
All changes take effect on April 9, 2021.
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Headquarter Updates | Jan 1, 2021
In response to the growing threat posed by CoViD-19, Survivor Filter will temporarily close its headquarters in Scarborough, Canada until Summer 2021. We remain committed to serving our customers through these times and will keep distribution channels open.
Our commitment to provide clean, safe water for everyone from adventure seekers on the trail to urbanites who never leave the city remains strong. We’ve heard from so many people who are out hiking, camping, kayaking, boating that our water filters continues to deliver the best in filtration for their needs and we cannot express how much this means to our team.
We know that you’re relying on us for your filtration needs. We continue to offer free, no-contact delivery for all survivorfilter.com orders.
Keep safe and be well,The Survivor Filter Team