Survivor Filter's Lifetime Happiness Guarantee
We believe you should filter with confidence and try it to decide if you like it. Try Survivor Filter risk-free and if you don't love it, you’ll get your money back. There’s absolutely no-risk in giving it a try.
Your shipping method is selected at checkout. This determines the speed of delivery and the amount of shipping costs.
USA
FREE 2-Day Delivery - orders over $70
Our 2-Day FREE is a fast shipping program that guarantees nationwide delivery within 2 business days for the contiguous United States. It’s completely free for our shoppers for orders over $70. Subjected to product availability.
Note: Orders in processing status prior to 11AM PST / 2PM EST will typically ship the same day, if not the next business day.
FREE Standard Shipping
5-10 Business Days - FPO/APO, PO Boxes and Rural
Shipped via USPS, FedEx or ONTRAC, all shipments are personally inspected and packed by our warehouse staff before they are sent to you with tracking. Every item is packaged and sent with tracking to arrive anywhere within the continental USA within 5-10 business days.
Note:
During holiday periods, additional processing time may be required including: Thanksgiving, the week of Cyber-Monday, the first week of December, Mondays during December, December 12th-25th and New Year’s Eve.
CANADA
FREE Canada Standard Shipping
2-10 Business Days
Survivor Filter has partnered with Amazon for expedited shipping within Canada. All orders come with a tracking number 48 hours before the shipment leaves our Amazon fulfillment center to arrive anywhere in Canada within 2-10 business days.
If product is unavailable in our Canadian warehouse, shipment will be from our US warehouse that will arrive anywhere in Canada within 4-15 business days. Product availability and speed of delivery will be determined at checkout.
Remote Locations within Canada
7-14 Business Days
Only Standard shipping is available when the shipping address is a P.O. box, remote location such as towns far from a shipper's hub, towns that are infrequently served by shippers and Canada Post Air Stage Locations. Please allow an additional 3-7 days for delivery to these locations.
UNITED KINGDOM
FREE UK Expedited Shipping
1-5 Business Days
Survivor Filter has partnered with Amazon for expedited shipping to United Kingdom. All orders come with a tracking number 48 hours before the shipment leaves our Amazon fulfillment center to arrive anywhere in the UK within 1-5 business days.
FREE Remote Locations within UK
3-10 Business Days
Only Standard shipping is available when the shipping address is a P.O. box, remote location such as towns far from a shipper's hub, and towns that are infrequently served by shippers. Please allow an additional 2-5 days for delivery to these locations.
INTERNATIONAL CUSTOMERS
As our team continues to troubleshoot and navigate international delivery due to the ongoing impact of COVID-19, we will temporality pause orders outside of: US, Canada and the UK
You can still shop a selection of our products through Amazon or eBay. To find out more, click below:
60 Day Filter Trial
We believe you should filter with confidence and try it to decide if you like it. Try Survivor Filter risk-free and if you don't love it, you’ll get your money back. There’s absolutely no-risk in giving it a try. No questions asked, you can get your money back within the first 60 days.
Returns
Your 60-day return period begins when your items are delivered. If you're not satisfied with the quality of the product, we will issue you a full refund within 60 days of receipt of shipment. We encourage you to call us toll-free at 1-888-602-6367 or email support@survivorfilter.com with any issues you may have.
Product Warranty
All of our products are backed by a 100% Lifetime Happiness Guarantee. We believe in the philosophy that every customer is a lifetime customer and a member of our family. And just like how we want to take care of our family, we want to make sure you and your family are well taken care of. Lifetime warranty, lifetime customer service, no questions asked, and no explanation necessary. You tell us what's wrong we work to fix it. that's our warranty and you can ask any of our customers about this policy which has been in place for nearly 10 years.
Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America and Canada) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If the product is seized and destroyed by customs, we will not be responsible for the losses, product, or shipping refunds.
Accepted Forms of Payment:
We accept Visa, Mastercard, AMEX, PayPal, and Amazon Pay at check-out.
We accept the following currency on our website: USD, CAD, € EUR, £ GBP, AUS