Q. Where can I find Test Results on the Products?
A. Our product test results can be found by clicking the link Testing.
Q. Do I Really Need More than 0.2 Microns of Filtration?
A. Filtering water is the act of moving water through a filtration medium to remove sediment and pathogens. In North America, two of the most dangerous pathogens found in drinking water are Giardia and Cryptosporidium. A proper filtration system should have pores small enough that these bacteria are removed from the water source. The Survivor Filter and Survivor Filter Pros both utilize Absolute Micron Triple Filtration Systems with the Survivor Filter filtering to 0.05 Microns thanks to: Mesh-Filter, Ultra Filter and Charcoal Filter and the Survivor Filter Pro filtering down to a Whopping 0.01 Microns thanks to: Cotton Filter, Ultra Filter and a Charcoal Filter. Anything lower than 0.07 Microns is plenty small enough to filter any bacteria from the water. Other filtration systems many have larger pores or rely primarily on charcoal to remove impurities. These systems may or may not remove all bacteria and water should be purified prior to consumption.
Q. How often do I need to replace the filters?
A. For filter replacement instructions please consult your manual. Under most conditions, the Survivor Filter and Survivor Filter Pro can eﬀectively filter up to 264 gallons from most fresh water sources before cleaning or replacing of the filters is required. For the Survivor Filter, If the water source is particularly dirty or contaminated however, more frequent replacement of the carbon filter and cleaning/replacement of the UF Filter may be required in order to keep your Survivor Filter working properly. For the Survivor Filter Pro, we recommend replacing the Cotton, Carbon and Ultra Filters after 264 gallons of use. All replacement filters and components are available on our site and ship for free.
Q. I am having a hard time attaching a water bottle to the Survivor Filter, is it defective?
A. We hear this allot, the problem is that you are likely using the wrong threaded bottle. The Survivor Filter takes a 28mm threaded plastic soda bottle like a 118ml soda pop bottle and not your standard water bottle. The reason it was designed this way is your standard 28mm threaded plastic soda bottle fits better with a precision device like your Survivor Filter as your standard water bottle threading was found to be flimsy and leaky when designing the product. If you have any more questions or issues, simply contact us and we will help you.
Q. The Flow Rate on my new Survivor Filter unit is slow on first time use is this normal?
A. Sometime the Flow rate is restricted due to air pockets building up in the Ultra Filter before first time use. This is why we advise our customers to blow through the product first before using. If the problem persists, contact us right away and we will work with you to help you out or replace the Ultra Filter free of charge!
Q. What is the Flow Rate for this Product?
A. The Survivor Filter boasts a flow rate of 200ml per minute. Other popular filtration systems have a flow rate half that. A slow flowing filter can become frustrating when used for extended periods of time. When water flow through the Ultra Filter becomes reduced, then it’s time to remove the Ultra Filter for cleaning or replacement. To clean the Ultra Filter, follow the supplied instructions to disassemble the SURVIVOR FILTER, filter and back flush by running clean fresh water through the filter in the opposite direction, then re-install and you are good for more use. If flow rate is still reduced, this is a sign that you will need to order a new carbon filter replacement.
Q. How do I assemble and Disassemble Filter Components for the Survivor Filter and Survivor Filter Pro?
A. When assembling and disassembling your Survivor Filter and Survivor Filter Pro, and/or installing please consult the manual provided with your device. If you have misplaced your manual please send a request to the email listed on this site and we will send you one in the mail.
Q. What should I use to clean my Survivor Filter and Survivor Filter Pro?
A. When cleaning your Survivor Filter, make sure to only use clean fresh water. DO NOT use commercial cleaning solutions or chemicals to clean your Survivor Filter as they may damage the filters and components. The Ultra Filter (but NOT the Carbon filter) may be soaked in vinegar for 20 minutes for disinfection. Make sure to rinse with clean water and let air dry before storage. Please consult the manual for more information.
Q. What should I do to store my Survivor Filter and Survivor Filter Pro?
A. Be sure to clean your Survivor Filter and let air dry before storing. Store your Survivor Filter in a clean and dry place in its original packaging or if you are saving it for long term prepping. Avoid exposure to direct sunlight and store away from excessive heat sources.
Q. How does your Limited Lifetime Warranty Work?
A. If your units are showing any signs of "manufacturing" defect not caused by wear and tear, call us or email us and we will work with you to fix and if necessary replace your unit right away free of charge. Note, this does not cover wear and tear issues such as breaking the product while attempting to replace filter cartridges, reduced flow due to usage of any filter components beyond the 1000 liters designated usage.