You will need to follow the instruction video below to prime your device before first use. We also recommend that everyone tests it out and makes sure they know how to operate it. This allows you and your family to familiarize yourselves with the product so in case of an emergency, you will already know how it works.

See here how to prime your Electric PRO X before the first use (Youtube link). 

The PRO X boasts a super-fast flow rate of 500ml (17 ounces) per minute. Other popular filtration systems have a flow rate half that.

A slow flowing filter can become frustrating when used for extended periods of time. When water flow through the Pre Filter or Ultra Filter becomes reduced, then it’s time to remove the Pre Filter and/or Ultra Filter for cleaning or replacement. 

To clean the Ultra Filter, follow the supplied instructions to disassemble the PRO X, filter and back flush by running clean fresh water through the filter in the opposite direction, then re-install and you are good for more use. See this video here

If flow rate is still reduced, this is a sign that you will need to order a new carbon filter replacement. 

Keeping the PRO X in storage for any length of time will not reduce its lifespan. Even if you are keeping the products in long term storage, we recommend taking them out and testing them occasionally. This is to ensure that the product still works and that you/your family know how to use it.

The PRO X will need to be primed if it has been in storage for more than 4 weeks. It is also best to ensure that every piece of your PRO X is dry before putting away for long-term storage. 

Pre-Filter and Internal Ultra Filter: The Ultra Filter Pre-Filter and the Internal Ultra Filter can be reused up to 100,00 liters (26,417 gallons) before they should be replaced.

Carbon Filter: The Carbon Filter can be re used up to 2,000 liters (528 gallons) before being replaced. Note: that the Carbon Filter cannot be backwashed like the Ultra Filters. 

See a video demonstration how to quickly backwash here (Youtube link)

The filters can be cleaned and/or replaced when you start to notice that the flow rate of your filter is decreasing, and you have already tried cleaning and backwashing  with no improvement to the flow rate.

More frequent cleaning or replacement may be necessary depending on the quality of the water being filtered.

Cleaning the filter elements of the PRO X is a quick and simple process. The PRO X features the same filter elements as the PRO and can be done using the same video below.

Cleaning the Ultra Filter Pre-Filter and internal Ultra Filter after each trip greatly extends their life.Make sure to also completely air dry the filter elements before placing them in storage. 

To watch a video demonstration, click here (Youtube link). 

Backwashing your filter can be done when you start to notice the flow rate of your filter decreasing.

A slow flow rate can be caused by small particles blocking the Ultra Filter Pre-Filter. Backwashing flushes water back the opposite way through your filter to dislodge particles that are slowing down your filter. Have a look at the video below for detailed backwashing instructions.

Backwashing the filter components for the PRO X is the same as the PRO. 

To see a video demonstration, click here (Youtube link). 

Kinking and collapsing in the inlet/outlet hose could be a result of air being trapped in the chamber of the PRO X unit.

First, we recommend making sure the Pre-Filter is fully submerged into the fresh water source as this will prevent air from entering the system. If air enters the system, it may make pumping difficult and make the hose kink.

Second, we would recommend disassembling and removing all components of the PRO X to release any air trapped in the system. Make sure to shake out the excess water and then reassemble.

Replacement filters are available right on our website here.

Each PRO X will come equipped with 2-AA batteries but not a power bank. The PRO X is compatible with any 120-240v power bank. 

Specifications: To find out the specs on the PRO X, please see here. 

If you plan to buy this unit for a long trip overseas, we would recommend buying a complete set of replacement filters to make sure you always have a functioning water filter in places where getting spare parts may not be easy or possible. We would also pack a spare set of 2-AA batteries and/or a power bank.