Is the Survivor Filter ready to use out of the box?
Yes! We are happy to say that the Survivor Filter™ is ready to use as soon as you receive it! While it is ready to use right out of the box, we recommend that everyone tests it out and makes sure they know how to operate it. This allows you and your family to familiarize yourselves with the product so in case of an emergency, you will already know how it works.
I am having a hard time attaching a water bottle to the Survivor Filter, is it defective?
We hear this a lot, the problem is that you are likely using the wrong threaded bottle. The Survivor Filter™ takes a 28mm threaded plastic soda bottle like a 118ml soda pop bottle and not your standard water bottle. The reason it was designed this way is your standard 28mm threaded plastic soda bottle fits better with a precision device like your Survivor Filter™ as your standard water bottle threading was found to be flimsy and leaky when designing the product.
If you have any more questions or issues, simply contact us and we will help you.
The Flow Rate on my new Survivor Filter unit is slow, is this normal?
Sometimes the flow rate is restricted due to air pockets building up in the Ultra Filter before first time use. This is why we advise our customers to blow through the product first before using.
If the problem persists, contact usright away and we will work with you to help you out or replace the Ultra Filter free of charge.
What is the Flow Rate for this product and how do I clean the Survivor Filter?
The Survivor Filter boasts a flow rate of 200ml per minute. Other popular filtration systems have a flow rate half that. When water flow through the Ultra Filter becomes reduced, then it’s time to remove the Ultra Filter for cleaning or replacement.
Clean the Ultra Filter, and back flush if necessary by running clean fresh water through the filter in the opposite direction, then re-install and you are good for more use. If flow rate is still reduced, this is a sign that you will need to order a new carbon filter replacement.
What type of water bottle will fit into the water inlet of the Survivor Filter?
The Survivor Filter can be screwed in with any 28mm bottle that can be found at your local grocery store such as the following: Smart Water or a Dasani water bottle available at most convenience and grocery stores throughout North America.
How many gallons can the Survivor Filter process before cleaning and replacing?
We recommend that the Ultra Filter be cleaned or replaced after you have filtered approximately 100,000 liters (26,417 gallons) of fresh water. The Carbon Filter can be reused up to 1,000 liters (264 gallons) More frequent cleaning or replacement may be necessary depending on the quality of the water being filtered.
What is the shelf life on the Survivor Filter?
Keeping the Survivor Filter in storage for any length of time will not reduce its lifespan.
Even if you are keeping the products in long term storage, we recommend taking them out and testing them every once in a while. This is to ensure that the products still work and that you/your family know how to use them. It is also best to ensure that every piece of your Survivor Filter is dry before putting away for long-term storage.
How is the filter disassembled?
When assembling and disassembling your Survivor Filter, and/or installing please consult the manual provided with your device or online here.
Replacement filters are available right on our websitehere.
Cotton Filters: Available free of charge to our customers whenever they may need extras. To keep our program free and our customers happy, each set comes with 5 Cotton Filters and replacements are limited to 4 packs (20 filters total) every 3 months per person.
I'm travelling overseas, will this work?
If you plan to buy this unit for a long trip overseas, we would recommend buying a complete set of replacement filters to make sure you always have a functioning water filter in places where getting spare parts may not be easy or possible.