Survivor Filter - PRO
Frequently Asked Questions
What does the Survivor Filter PRO filter?
The Survivor Filter PRO is Independently Tested in the USA according to NSF/ANSI Standards and to filter Bacteria (E.Coli), Staph (S. aureus), Parasites (Cryptosporidium and Giardia) and Virus (Phi X174) to 99.999% and significantly reduce heavy metals making it safe to use in most natural bodies of water throughout the world.
Click Below to See the Detailed Testing Reports For:
Is the Survivor Filter PRO ready to use out of the box?
Yes! We are happy to say that the PRO is ready to use as soon as you receive it! While the Survivor Filter PRO is ready to use right out of the box, we recommend that everyone tests it out and makes sure they know how to operate it. This allows you and your family to familiarize yourselves with the product so in case of an emergency, you will already know how it works.
What is the flow rate on the Survivor Filter PRO?
The Survivor Filter PRO boasts a Super-Fast Flow rate of 500ml (17 ounces) per minute. Other popular filtration systems have a flow rate half that.
A slow flowing filter can become frustrating when used for extended periods of time. When water flow through the Ultra Filter becomes reduced, then it’s time to remove the Ultra Filter for cleaning or replacement.
To clean the Ultra Filter, follow the manual to disassemble the Survivor Filter PRO, filter and backflush by running clean fresh water through the filter in the opposite direction with the syringe into the Internal and External Ultra Filters and then re-install and you are good for more use.
If flow rate is still reduced, this is a sign that you will need to order a new carbon filter replacement.
What is the shelf life of the Survivor Filter PRO?
Keeping the Survivor Filter PRO in storage for any length of time will not reduce its lifespan. Even if you are keeping the products in long term storage, we recommend taking them out and testing them every once in a while. This is to ensure that the product still works and that you/your family know how to use it.
It is also best to ensure that every piece of your Survivor Filter PRO is dry before putting away for long-term storage.
What about the carbon filter shelf life? Doesn't activated charcoal lose it's effectiveness over time?
The activated charcoal is not exposed to air inside the chamber. Provided it's inside the device or sealed, it will not lose its effectiveness.
How do I clean the Survivor Filter PRO?
Cleaning the filter elements of the Survivor Filter PRO is a quick and simple process.
Check out the video below for cleaning instructions. Cleaning the Ultra Filter Pre-Filter and internal Ultra Filter after each trip greatly extends their life.
Make sure to also completely air dry the filter elements before placing them in storage.
To view a video demonstration, click here (Youtube link).
How do I backwash the Survivor Filter PRO?
Back washing your filter can be done when you start to notice the flow rate of your filter decreasing. A slow flow rate can be caused by small particles blocking the Ultra Filter Pre-Filter.
Back washing flushes water back the opposite way through your filter to dislodge particles that are slowing down your filter.
Have a look at the video below for detailed back washing instructions. Also, check the manual for details on back washing using the included syringe.
To watch a video demonstration, click here (Youtube link).
How do I disassemble the Survivor Filter PRO?
When assembling and disassembling your Survivor Filter Pro, and/or installing please consult the manual provided with your device or online here.
To see a video demonstration, click here (Youtube link).
The hose is collapsing as I'm trying to pump water. How can I fix this?
Kinking and collapsing in the inlet/outlet hose could be a result of air being trapped in the chamber of the PRO unit.
First, we recommend making sure the Pre-Filter is fully submerged into the fresh water source as this will prevent air from entering the system. If air enters the system, it may make pumping difficult and make the hose kink.
Second, we would recommend disassembling and removing all components of the PRO to release any air trapped in the system. Make sure to shake out the excess water and then reassemble.
Where can I purchase replacement filters?
I'm travelling overseas, will this work?
If you plan to buy this unit for a long trip overseas, we would recommend buying a complete set of replacement filters to make sure you always have a functioning water filter in places where getting spare parts may not be easy or possible.
Would you suggest purification tablets on top of using the Survivor Filter PRO?
For North America, you don't need purification tablets to top off with our Survivor Filter PRO. Outside of North America, if you are really concerned about the water source, we would recommend using the purification tablets first, then running it through the device.