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FAQ - Survivor Filter PRO

survivor filter pro FAQ

What Do they Filter?

The Survivor Filter PRO is Independently Tested in the USA according to NSF/ANSI Standards and to filter Bacteria (E.Coli), Staph (S. aureus), Parasites (Cryptosporidium and Giardia) and Virus (Phi X174) to 99.999% and significantly reduce heavy metals making it safe to use in most natural bodies of water throughout the world.

  Click Below to See the Detailed Testing Reports For:

Bacteria, Staph and Virus (Phi-X 174)

Parasites (Giardia and Cryptosporidium)

Heavy Metals

Is the Survivor Filter PRO ready to use out of the box?

Yes! We are happy to say that the PRO is ready to use as soon as you receive it! While the Survivor Filter PRO is ready to use right out of the box, we recommend that everyone tests it out and makes sure they know how to operate it. This allows you and your family to familiarize yourselves with the product so in case of an emergency, you will already know how it works.

 

 

What is the flow rate on the PRO?

The Survivor Filter PRO boasts a Super-Fast Flow rate of 500ml (17 ounces) per minute. Other popular filtration systems have a flow rate half that.

A slow flowing filter can become frustrating when used for extended periods of time. When water flow through the Ultra Filter becomes reduced, then it’s time to remove the Ultra Filter for cleaning or replacement.

To clean the Ultra Filter, follow the manual to disassemble the Survivor Filter PRO, filter and backflush by running clean fresh water through the filter in the opposite direction with the syringe into the Internal and External Ultra Filters and then re-install and you are good for more use.
If flow rate is still reduced, this is a sign that you will need to order a new carbon filter replacement.

  

How many gallons can this product process before cleaning or replacement filters is needed?

The Ultra Filter Pre-Filter and the Inter can be reused up to 100,00 liters (26,417 gallons) before they should be replaced. The Carbon Filter can be re used up to 2,000 liters (528 gallons) before being replaced.

The filters can be cleaned and/or replaced when you start to notice that the flow rate of your filter is decreasing, and you have already tried cleaning and backwashing (see below for more information about backwashing your filter) with no improvement to the flow rate.

More frequent cleaning or replacement may be necessary depending on the quality of the water being filtered.

What is the shelf life of the PRO?

Keeping the Survivor Filter PRO in storage for any length of time will not reduce its lifespan. Even if you are keeping the products in long term storage, we recommend taking them out and testing them every once in a while. This is to ensure that the product still works and that you/your family know how to use it.

It is also best to ensure that every piece of your Survivor Filter PRO is dry before putting away for long-term storage. 

 

How do I clean the PRO?

Cleaning the filter elements of the Survivor Filter PRO is a quick and simple process.
Check out the video below for cleaning instructions. Cleaning the Ultra Filter Pre-Filter and internal Ultra Filter after each trip greatly extends their life.

Make sure to also completely air dry the filter elements before placing them in storage.

 

How do I backwash the PRO?

Backwashing your filter can be done when you start to notice the flow rate of your filter decreasing. A slow flow rate can be caused by small particles blocking the Ultra Filter Pre-Filter.

 

Backwashing flushes water back the opposite way through your filter to dislodge particles that are slowing down your filter.

 

Have a look at the video below for detailed backwashing instructions. Also, check the manual for details on backwashing using the included syrine. 

 

How do I disassemble the PRO?

Check out the video below for simple assembly and disassembly instructions.

 

The hose is kinking and/or collapsing as I'm trying to pump water. How can I fix this?

Kinking and collapsing in the inlet/outlet hose could be a result of air being trapped in the chamber of the PRO unit.

First, we recommend making sure the Pre-Filter is fully submerged into the fresh water source as this will prevent air from entering the system. If air enters the system, it may make pumping difficult and make the hose kink.

Second, we would recommend disassembling and removing all components of the PRO  to release any air trapped in the system. Make sure to shake out the excess water and then reassemble.

Where can I purchase replacement filters?

Replacement filters are available right on our website here.